Reporting an issue

Steps:

1. In the TravEarth app, tap 'Help' > 'Report an Issue'.

2. Choose the category: lodging, gear, safety, or booking.

3. Describe the issue and optionally add photos or location.

4. Submit your report — the AI will triage and either respond or escalate to a live agent.

5. You’ll get a confirmation and tracking number for your report.

6. Track updates via your app inbox or notifications.

Tips & Reminders:

• For urgent issues, use 'Emergency' instead of 'Report'.

• Attach photos to speed up resolution.

• Reports help us improve — your feedback is logged and reviewed.